Head Office: 1st floor 17 main street bainsford falkirk FK2 7PQ
T:01324 624600
E:enquiries@moirsresidential.com
W: www.moirsresidential.com
DEFINITIONS
In these Terms & Conditions “Housework” describes Moirs home or office cleaning. “Regular Client” means a client who has booked a minimum of 4 cleans. “One Off Client” means a client who has booked between one and three cleans “Booking” means the use of one of our services on one particular occasion.
APPLICATIONS
All bookings for Moirs services are made on these Terms & Conditions only to the exclusion of any other Terms & Conditions, whether written or oral. No alteration to the Terms & Conditions is valid unless contained in a letter or an email from enquiries@moirsresidential.com signed on behalf of Moirs by an authorised signatory
PRICING & PAYMENT TERMS
Payment method & timing
Regular & One off clients may pay by cash on the day of your clean or BACS / credit / debit card 48 hours in advance. Commercial clients may pay by BACS only
Minimum Charges Bank Details ( Residential Clients Only )
Housework Regular clean £45.00 Account Number: 28343506
Housework One Off clean £85.00 Sort Code: 603020
If payment of our fees is not made as and when due, or as may have been mutually agreed from time to time, then we will be entitled to commence recovery proceedings against either the person, spouse, partner, company or any of the directors personally, after having given formal notice to you of our intentions. All costs of such action including time spent by us on dealing with the matter to conclusion will be due and payable on demand in addition to the principal sum. We are entitled to and will charge interest of 6.9% per day for all overdue days. This will automatically be added to the outstanding amount after 2 reminders
CANCELLATION / NON DELIVERY OF SERVICES / ARRIVAL TIMES
Client cancellation / non attendance
Cancellation or rescheduling of cleans will be charged at the following rate
24 hours notice or less 100%
48 hours notice or less 50%
If Moirs are unable to gain access to the property/premises as a result of client failure to make reasonable arrangements for access, Moirs will charge 100% cancellation fee.
Moirs employees or sub-contractors cannot guarantee arrival times for any of our services as there are too many things that may happen outwith our control and will charge 100% cancellation fee should we fail to gain access to any property regardless of our arrival time.
Moirs cancellation / non attendance
Moirs will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control ( including but not limited to road or weather conditions, traffic circumstances, lack or adequate power or breakage or failure of machinery or equipment ) In such circumstances Moirs will use its best endeavors to arrange an alternative time suitable to both parties for the performance of its services. Where Moirs fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient time and in no event shall Moirs be liable for any other losses including loss of profit or consequential loss
Consumer Protection ( Distance Selling ) Regulations 2000
Where a booking constitutes a distance contract pursuant to the Consumer Protection ( Distance Selling ) Regulations 2000, you will have the right to cancel the contract within 7 days of the formation of the contract, but you will not have the right to cancel the contract where the performance of the Housework has commenced
Recommend a Friend
As on ongoing promotion we will give our clients a £20 voucher for Next / TK Maxx or a similar outlet when they recommend us to a friend. The friend must engage our services on a weekly, fortnightly or 4 weekly basis for at least 3 months before the voucher will be given out. All our clients must live in the area that we cover ( stated on website ) and no voucher will be given for referrals to one off cleans. While we endeavor to maintain this promotion on an ongoing basis it is entirely at the managements discretion to cancel/withdraw this promotion with no notice period.
WORKING CONDITIONS
Health & Safety
There are certain items that Moirs employees or sub-contractors are instructed not to touch and reserve the right to ignore these items and the surrounding area including but not limited to human/animal faeces, blood or vomit, sanitary items, tampons, used nappies, used contraceptives etc. This is in keeping with our right to protect our employees, sub-contractors and clients. They are instructed not to enter an environment they consider to be unsafe, dangerous to health or inoperable for any reason, but are instructed to withdraw from the premises and to report any problem. In this event the client will be charged 100% of the cost of the Booking. If the cleaning is rescheduled ( after the environment has been rendered safe ) the customer will only be charged a fee equivalent to 50% of the cost of the original Booking.
Equal Opportunities
Moirs is an Equal Opportunities Employer & Engager. Moirs engage their employees and sub-contractors on the basis of their ability to do the job and aim to ensure that all employees and sub-contractors are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.
USE OF CLIENTS EQUIPMENT
Moirs employees and sub-contractors are strictly instructed not to use any of your personal equipment while in your home. You agree to permit staff members to use your telephone only to call our office or the management.
LIABILITY
Key Holding
Moirs undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by Moirs, we will make appropriate arrangements as soon as reasonably possible.
Liability for death or personal injury
Nothing in this contract shall limit or exclude Moirs liability for death or personal injury caused by negligence
COMPLAINTS
In the event of you being dissatisfied with the service you have received from Moirs, you should contact us within 48 hours. Moirs will endeavor to ensure that any concerns and complaints are resolved quickly and amicably
COMPENSATION
Housework & Commercial Cleaning
In the event of damage or loss as a result of negligence, the liability of Moirs shall be limited ( at Moirs discretion ) to the repair or the replacement cost of the item , taking into account its age and condition. Moirs shall not in any event be liable for any loss of profit or consequential loss
Claiming compensation
Any claim for compensation must be notified to Moirs as soon as possible and in any event within 48 hours of the damage occurring
SUB-CONTRACTORS
Where appropriate Moirs utilizes self employed sub-contractors. In this instance Moirs is responsible for marketing, client relations, customer service and supervision of self employed sub-contractors. The self employed sub-contractors are the suppliers of their own cleaning service.
USE OF CLIENT INFORMATION
Any information you give will be held and used by Moirs to perform the business for which we are registered. This may include sending you details ( including but not limited to email, SMS, post ) of Moirs offers and services that we feel may be of interest to you. Moirs WILL NOT pass on any of your details to any other company or 3rd parties unless we have your permission.
